Refund Policy

At TANTRAS, we take pride in the quality of our sarees and your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

Refunds will be considered under the following conditions:

The item received is damaged, defective, or incorrect
You notify us within 48 hours of delivery
The product is unused, unwashed, and in its original packaging with tags intact

2. Non-Refundable Items

We do not offer refunds for:

Color variations due to digital screen differences
Custom-made or altered sarees

3. Refund Process

To initiate a refund:

Email us at tantrasaree@gmail.com within 48 hours of delivery
Include your order number, unboxing video or photos, and a brief description of the issue
Our team will review your request and guide you on the return pickup process if approved
Once we receive and inspect the item, your refund will be processed within 5–7 business days

4. Refund Mode

Refunds will be made via the original method of payment
For Cash on Delivery orders, you will be requested to provide your bank details or UPI for a manual transfer

5. Shipping Costs

If the return is due to our error (damaged, wrong product), we will bear the return shipping cost
If the return is for any other reason, the customer will be responsible for return shipping charges

6. Contact Us

If you have any questions regarding refunds, feel free to reach out:

📧 Email: tantrasaree@gmail.com